Entre Nous Gin - (500ml | 40% vol)

1. Returns

If you are not completely satisfied with your purchase, you may be eligible to return the item(s) within 30 days from the date of delivery. To initiate a return, please follow these steps:

• Contact our Customer Support team at contact@entrenousgin.com within 30 days of receiving your order to request a return authorization.
• Provide your order number, the item(s) you wish to return, and a brief explanation for the return.
• Our Customer Support team will guide you through the return process, including providing you with a return shipping address.
• Ensure that the returned item(s) are in their original, unopened, and unused condition, with all packaging and labels intact.
• Ship the item(s) back to us using a trackable shipping method. You will be responsible for the return shipping costs.
• Once we receive and inspect the returned item(s), we will process your refund.

2. Refunds

Upon receiving and inspecting the returned item(s), we will initiate the refund process. Please note the following:

• Refunds will be issued to the original payment method used during the purchase.
• Shipping charges (both initial shipping and return shipping) are non-refundable.
• Depending on your payment method and financial institution, it may take several business days for the refund to appear in your account.

3. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different product, please initiate a return as outlined above and place a new order for the desired item.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our Customer Support team immediately at contact@entrenousgin.com. Provide details and photos of the issue, and we will assist you in resolving the situation promptly.

5. Cancellation Policy

Orders can be canceled within 24 hours of purchase. To cancel an order, please contact our Customer Support team at contact@entrenousgin.com with your order number. After 24 hours, we might not be able to cancel the order as it may have already been shipped.

6. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a return, please contact our Customer Support team at contact@entrenousgin.com. We are here to help!

1. Shipping Methods

We offer the following options for shipping your orders:

• Courier Delivery (Luxembourg): We provide courier delivery services exclusively within Luxembourg. Orders will be shipped to your provided shipping address via our trusted courier partners. Please ensure that your shipping address is accurate and complete to avoid any delivery issues.

• Pickup at our Distillery (Differdange): If you prefer, you can choose to pick up your order from our Distillery located in Differdange. Select the "Pickup at our Distillery" option during checkout, and we will notify you via email when your order is ready for pickup. Please bring a valid ID and your order confirmation email when picking up your order.

2. Shipping Times

• Courier Delivery: Orders placed for courier delivery within Luxembourg will typically be processed and shipped within 3 business days from the date of purchase. You can expect to receive your order within 5-7 business days from the shipping date. Please note that unforeseen circumstances, such as holidays or weather-related issues, may impact shipping times.

• Pickup at our Distillery: Orders for pickup will be available for collection within 2 business days from the date of purchase. We will send you an email notification when your order is ready for pickup.

3. Shipping Fees

• ​Courier Delivery (Luxembourg): A shipping fee will apply for courier delivery within Luxembourg. The shipping fee will be calculated based on your order total and will be displayed during the checkout process.

• Pickup at our Distillery: There are no shipping fees for pickup at our Distillery orders.

4. Tracking Your Order

For orders that are shipped via courier, we will provide you with a tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your delivery and get real-time updates on the status of your package.

5. Change of Shipping Address

If you need to update your shipping address after placing an order, please contact our Customer Support team at contact@entrenousgin.com as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

6. International Shipping

At this time, we only offer shipping and pickup options within Luxembourg. International shipping is not available.

7. Contact Us

If you have any questions or concerns about our Shipping Policy or the status of your order, please don't hesitate to contact our Customer Support team at contact@entrenousgin.com. We're here to assist you!